Privacy policy

Privacy Policy:

At Nexoro ("Nexoro", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website, place an order, or communicate with us.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

Information you provide directly

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information necessary to process your transaction

  • Customer service messages, inquiries, reviews, or other information you voluntarily provide

We generally do not store your complete payment card, UPI, or banking credentials ourselves. Payments may be processed by third-party payment providers such as Razorpay, whose own privacy policies may apply to information they process.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed and interactions with our website

  • Referring website or source

  • Approximate location information derived from technical data

  • Cookies and similar technologies

  • Website usage and diagnostic information

2. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Send order confirmations, invoices, shipping updates, and other transactional communications

  • Process refunds, returns, exchanges, and customer-service requests

  • Respond to questions and provide customer support

  • Maintain and improve our website, products, and services

  • Prevent fraud, abuse, unauthorized transactions, and security incidents

  • Maintain business and transaction records

  • Comply with applicable legal, tax, accounting, and regulatory requirements

  • Send promotional or marketing communications where permitted and where you have provided the required consent

  • Understand how customers use our website and improve the shopping experience

We aim to collect and use personal data only for specified and legitimate purposes and only to the extent reasonably necessary for those purposes.

3. Cookies and Similar Technologies

Nexoro and our service providers may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

  • Keep the shopping cart and checkout functioning

  • Remember preferences

  • Understand website traffic and usage

  • Improve website performance

  • Provide relevant marketing or advertising, where applicable

  • Detect fraud and protect our website

Some cookies are essential for the operation of the website, while others may be used for analytics or marketing.

You can control or disable certain cookies through your browser settings. However, disabling essential cookies may affect the functionality of our website, including shopping cart and checkout features.

4. Shopify and Third-Party Services

Our store is hosted and operated using Shopify. Shopify may process information necessary to provide website, checkout, hosting, security, and related services.

We may also use third-party service providers for purposes such as:

  • Payment processing

  • Shipping and delivery

  • Order fulfilment

  • Customer support

  • Analytics

  • Marketing

  • Fraud prevention

  • Website functionality

For example, payment transactions may be processed through Razorpay. Third-party providers may collect and process information according to their own privacy policies and terms.

We do not sell your personal information merely because you purchase from or visit Nexoro.

We may disclose information to third parties when reasonably necessary to provide our services, complete transactions, protect our business or customers, or comply with applicable law.

5. Payment Information

When you make a purchase, payment information is processed through the payment gateway selected at checkout.

We may receive transaction information such as payment status, transaction reference, payment method type, and related order information. We generally do not receive or store complete payment credentials such as your full card number, PIN, password, or UPI PIN.

You should review the privacy policy of the payment provider you use for additional information about its processing practices.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should therefore take reasonable precautions when sharing information online and protect your account credentials and devices.

If we become aware of a personal-data breach requiring notification under applicable law, we will take the steps required by applicable legal and regulatory requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, tax, accounting, or regulatory obligations.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

8. Customer Rights and Choices

Subject to applicable Indian law, customers may have rights relating to their personal data, including the ability to:

  • Request information about personal data we process about them

  • Request correction of inaccurate or incomplete personal information

  • Withdraw consent where processing is based on consent

  • Request deletion of personal information where legally applicable

  • Request information regarding how their personal data is being processed

  • Raise a complaint or grievance regarding our handling of personal data

  • Opt out of promotional communications

Withdrawal of consent may not affect processing that we are required or otherwise permitted to continue under applicable law, such as processing necessary to complete an order, maintain legally required records, prevent fraud, or comply with legal obligations.

To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before processing certain requests.

9. Marketing Communications

If you choose to receive promotional communications, we may send you information about products, offers, promotions, or updates.

You can unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us.

Transactional communications, such as order confirmations, payment updates, delivery notifications, and important service messages, may still be sent when necessary to fulfil your order or provide our services.

10. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children in circumstances where processing their personal data would be prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can take appropriate action.

11. Data Sharing and Legal Disclosure

We may disclose personal information when reasonably necessary to:

  • Fulfil orders and provide requested services

  • Work with payment, shipping, fulfilment, technology, analytics, or customer-support providers

  • Protect our customers, business, website, or property

  • Investigate fraud, abuse, or security incidents

  • Comply with applicable laws, regulations, court orders, or lawful government requests

  • Establish, exercise, or defend legal claims

We require service providers handling personal information on our behalf to use the information for appropriate business purposes and to maintain reasonable safeguards, subject to their contractual and legal obligations.

12. International Data Processing

Some third-party service providers used by Nexoro may process or store information outside India.

Where personal information is transferred or processed outside India, we will take steps required by applicable law and rely on appropriate safeguards or lawful grounds for such processing where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. We encourage customers to review this Privacy Policy periodically.

For privacy requests, please include sufficient information for us to understand and verify your request.

15. Grievance Redressal

If you have a concern regarding your personal information or our privacy practices, please contact us using the details above. We will review and respond to complaints within the timeframe required by applicable law.

Nothing in this Privacy Policy is intended to restrict any rights or remedies available to you under applicable Indian law.