Refund policy

Return and Refund Policy

At Nexoro, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or significantly different from the product description, please contact us within 7 days of delivery so we can help resolve the issue.

Return Eligibility

To be eligible for a return, the product should be unused, in its original condition, and preferably in its original packaging, along with any accessories or documentation received with the order. We may request clear photos or videos of the product and packaging to verify the issue.

Refunds

Once your return is received and inspected, we will notify you whether the return has been approved. If approved, the refund will be processed to the original payment method. Depending on your bank or payment provider, the refund may take 5–7 business days to appear in your account.

Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability. If the replacement is unavailable, we may provide an appropriate refund.

Damaged or Defective Products

Please contact us within 48 hours of delivery for products that arrive damaged or defective. Please provide your order number and clear photos or videos showing the issue and packaging. This helps us investigate and resolve the matter quickly.

Non-Returnable Items

Certain products may not be eligible for return, including products that have been used, damaged after delivery due to misuse, altered, or returned without their original packaging where the packaging is necessary for resale. Products specifically marked as non-returnable on the product page are also excluded.

Return Shipping

If the return is due to a damaged, defective, incorrect, or significantly misdescribed product, Nexoro will cover the reasonable return shipping cost where applicable. For returns requested for reasons other than a product issue, return shipping may be the customer's responsibility.

For any return or refund request, please contact us with your order number and details of the issue. We will review your request and guide you through the next steps.

Note: This policy does not limit any rights available to customers under applicable Indian consumer protection laws.