Shipping Policy

At Nexoro, we aim to make every order experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Methods

We currently offer delivery within India through our third-party courier and logistics partners. The available shipping method for your order will be displayed at checkout based on your delivery location.

Shipping availability may vary depending on the destination, product, courier coverage, and other operational factors.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

3. Delivery Timeframes

After your order has been shipped, delivery within India generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Remote areas, difficult-to-service locations, weather conditions, public holidays, courier disruptions, or other circumstances beyond our reasonable control may result in additional delays.

Delivery estimates are approximate and are not guaranteed unless specifically stated otherwise at checkout.

4. Shipping Costs

Standard Shipping: Free (₹0) for eligible orders.

The final shipping charge, if any, will be clearly displayed at checkout before you place your order.

Shipping charges may vary depending on the delivery location, product, order value, or applicable promotional offer.

5. Tracking Information

Once your order has been shipped, we will provide tracking information when available.

You can use the tracking details provided by us or our courier partner to check the status of your shipment.

Please allow some time for tracking information to become active after the order has been handed over to the courier.

6. Delivery Issues and Delays

If your order is delayed, please check the tracking information first. If the tracking information has not updated for an extended period or your order appears to be stuck, please contact our customer support team with your order number.

If an order is marked as delivered but you have not received it, please contact us as soon as possible so we can assist with an investigation with the courier.

Customers are responsible for providing an accurate and complete delivery address and contact information. Nexoro cannot be held responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

If a shipment is returned to us because the customer was unavailable, refused delivery, provided an incorrect address, or failed to collect the package, additional shipping charges may apply for re-delivery where permitted.

7. Damaged Packages or Products

If your package appears damaged when delivered, please take photographs of the package and product before opening or immediately after opening it.

If the product is damaged, defective, incorrect, or significantly different from the product ordered, please contact us within the timeframe specified in our Return and Refund Policy with your order number and supporting photographs or videos.

We will review the issue and provide an appropriate resolution where the claim is eligible.

8. International Shipping

International shipping is currently not available.

We currently ship orders only within India. If we introduce international shipping in the future, this policy will be updated with information about available countries, delivery times, shipping charges, customs duties, and applicable taxes.

Please include your order number when contacting us about an existing order so that we can assist you more quickly.