Terms of Service

Welcome to Nexoro. These Terms of Service ("Terms") govern your access to and use of the Nexoro website and your purchase of products from us. By using our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

You may be able to create an account to access certain features of our website. You are responsible for providing accurate and current information and for maintaining the confidentiality of your account credentials.

You are responsible for activities carried out through your account and must notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraud, abuse, or violation of these Terms.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices, offers, discounts, and promotions may change without prior notice. The price applicable to an order is generally the price displayed at checkout when the order is placed.

We accept payment methods made available through our payment partners, which may include UPI, cards, net banking, and other supported payment methods.

Payments are processed through third-party payment providers. We do not intentionally store sensitive payment credentials such as your UPI PIN, card PIN, or complete payment authentication information.

If a payment is unsuccessful, reversed, disputed, or identified as fraudulent, we may cancel or hold the related order and take appropriate action.

3. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, minor differences in colour, appearance, packaging, measurements, or presentation may occur due to screen settings, manufacturing variations, or changes made by suppliers.

We do not guarantee that every product description, image, specification, or other website content will always be completely accurate, current, or error-free.

Product availability may change without notice. If a product becomes unavailable after you place an order, we may contact you regarding an alternative, delay, or refund.

4. Order Acceptance and Cancellation

Placing an order on our website constitutes a request to purchase the selected products. An order is not necessarily accepted merely because it has been submitted or payment has been attempted.

We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including in cases involving:

• Product unavailability

• Pricing or listing errors

• Payment issues

• Suspected fraud or unauthorized activity

• Duplicate or unusually large orders

• Incorrect customer or shipping information

• Violation of these Terms

If we cancel an order after receiving payment, we will process an applicable refund to the original payment method, subject to applicable law and payment-provider procedures.

Once an order has entered processing or shipping, cancellation may no longer be possible. In such cases, you may need to use our applicable return process.

5. Shipping and Delivery

We ship orders to locations supported by our shipping partners and displayed at checkout.

Estimated delivery dates or timeframes are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by factors outside our reasonable control, including courier delays, weather, natural events, transportation disruptions, government restrictions, incorrect addresses, or other unforeseen circumstances.

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

Where applicable, shipping charges will be displayed at checkout before the order is submitted.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Customers should review that policy before placing an order.

Where an eligible return is approved, refunds will generally be processed to the original payment method. Processing times may vary depending on the payment provider or bank.

For products that arrive damaged, defective, incorrect, or significantly different from their description, customers should contact us within the timeframe specified in our Return and Refund Policy.

Nothing in these Terms limits any mandatory consumer rights available under applicable Indian law.

7. Prohibited Uses

You agree not to use our website or services:

• For any unlawful, fraudulent, or unauthorized purpose

• To violate applicable laws or regulations

• To interfere with or disrupt our website or services

• To attempt unauthorized access to our systems or accounts

• To transmit malicious code, viruses, or harmful software

• To use automated systems to scrape, copy, or misuse website content without authorization

• To impersonate another person or provide false information

• To abuse promotions, discounts, refunds, payment systems, or return procedures

• To infringe intellectual-property, privacy, or other rights of Nexoro or third parties

• To engage in conduct that could harm our customers, business, website, or service providers

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

8. Intellectual Property

Unless otherwise stated, the content of the Nexoro website, including logos, branding, text, graphics, photographs, product content, designs, and other materials, is owned by or licensed to Nexoro and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes. You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

9. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, shipping providers, analytics services, social-media platforms, and other service providers.

Third-party services are governed by their own terms and policies. Nexoro is not responsible for the independent practices, availability, content, or policies of third-party services.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Nexoro will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or purchase of products.

We are not responsible for losses resulting from events beyond our reasonable control, including courier delays, technical failures, third-party service interruptions, natural events, government restrictions, or other force-majeure circumstances.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law, including mandatory consumer protections.

11. Disclaimer

We provide our website and services using reasonable care and skill. However, we do not guarantee that the website will always be available, uninterrupted, secure, or completely free from errors.

We may modify, suspend, or discontinue parts of our website, products, or services when reasonably necessary.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, technology, or applicable laws.

The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

13. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and jurisdiction available under applicable Indian law, disputes arising from these Terms or your use of the website shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India.

Nothing in this section prevents a consumer from exercising any statutory right to approach a consumer forum, court, or other authority having jurisdiction under applicable Indian law.

you acknowledge that you have read and agreed to these Terms of Service.